FAQ’s.

FAQs (Frequently Asked Questions)

1. What areas do you cover?

We currently provide cleaning services across [Insert Region/City]. If you’re unsure whether we cover your area, please get in touch and we’ll be happy to confirm.

2. Do I need to provide cleaning supplies and equipment?

No — our cleaners arrive fully equipped with professional cleaning tools and eco-friendly products. However, if you prefer we use your own products, just let us know in advance.

3. Are your cleaners insured and vetted?

Yes — all our cleaners are background-checked, trained, and insured for public liability. Your home and belongings are in safe hands with Joja Healthcare Limited.

4. How do I book a cleaning service?

You can book through our website, call us directly, or message us on WhatsApp at [Insert Number]. Once you confirm your service and time, you’ll receive a booking confirmation.

5. Can I cancel or reschedule my booking?

Yes — cancellations or reschedules are allowed up to 24 hours before your appointment free of charge. Late cancellations may incur a fee.

6. What happens if I’m not happy with the service?

Your satisfaction is our priority. If you’re not fully satisfied, contact us within 24 hours and we’ll return to address any missed areas at no extra cost.

7. Do you clean while I am at home?

Yes — you can choose to be present or not. Many of our customers provide access arrangements, and we handle the job while you carry on with your day.

8. How do you handle pets?

Just let us know if you have pets so our cleaners can work with extra care and bring appropriate cleaning products.

9. Do you offer same-day services?

Yes — subject to availability, we do offer same-day or emergency cleaning. It’s best to contact us via WhatsApp for urgent bookings.

10. How do payments work?

We accept bank transfer, card payments, and cash upon completion of service. Invoices are available upon request.